Frequently Asked Questions

Find answers to common questions about AussieStart

Account & Profile

Why do I need to verify my identity?
Identity verification is a crucial part of creating a safe, trustworthy community on AussieStart. By verifying that all users are who they claim to be, we:
  • Protect against fraud and fake accounts
  • Build trust between job seekers and employers
  • Ensure safety for accommodation providers and guests
  • Comply with Australian regulations
Your ID document is securely stored, and we use industry-standard encryption to protect your information.
How do I complete my profile?
To complete your profile, log in to your account and navigate to "Edit Profile" in the dashboard. We recommend filling out all sections to increase your chances of finding jobs and accommodations. Key sections include:
  • Personal Information: Name, contact details, nationality
  • Professional Profile: Work experience, education, skills
  • Profile Picture: A clear, professional photo
  • Bio: A brief introduction about yourself
  • Preferences: Job and accommodation preferences
A complete profile significantly improves your visibility to employers and accommodation providers.
How do I reset my password?
If you forgot your password, follow these steps to reset it:
  1. Click on "Log In" in the top right corner
  2. Click the "Forgot Password?" link below the login form
  3. Enter the email address associated with your account
  4. Check your email for a password reset link
  5. Click the link and follow the instructions to create a new password
If you don't receive the email, check your spam folder or contact our support team for assistance.
How do I delete my account?
To delete your account:
  1. Log in to your account
  2. Go to Dashboard > Account Settings
  3. Scroll to the bottom and click "Delete Account"
  4. Follow the confirmation steps
Please note that account deletion is permanent and will cancel any active subscriptions or applications. If you have any pending job applications or accommodation bookings, we recommend resolving these before deleting your account.
What happens to my personal data?
We take data privacy seriously and handle your information in accordance with our Privacy Policy. In brief:
  • Your personal data is stored securely with encryption
  • We only share your information with third parties as outlined in our Privacy Policy
  • Your ID verification documents are stored securely and only used for verification purposes
  • You can request a copy of your data or ask for deletion under applicable privacy laws
For more details, please review our Privacy Policy.