Frequently Asked Questions

Find answers to common questions about AussieStart

Accommodation

How do I find accommodation on AussieStart?
Finding accommodation is easy:
  1. Navigate to the Accommodation section from the main menu
  2. Use the search bar to find accommodations by location or keyword
  3. Apply filters to narrow down results by price range, accommodation type, amenities, etc.
  4. Browse through the listings and click on any accommodation for more details
  5. Save interesting accommodations to view later by clicking the bookmark icon
You can also set up accommodation alerts to receive notifications when new listings matching your criteria are posted.
What types of accommodation are available?
AussieStart offers various accommodation options including:
  • Hostels: Shared dormitories or private rooms in social establishments
  • Share Houses: Private rooms in shared properties with other travelers
  • Private Rentals: Self-contained apartments or houses
  • Work-for-Accommodation: Properties offering reduced rates in exchange for work
  • Short-term Stays: Temporary accommodations for 1-4 weeks
  • Long-term Rentals: Properties available for several months
Each listing includes details about the property, house rules, and available facilities.
How do I book accommodation?
The booking process is straightforward:
  1. Find an accommodation you're interested in and click on it
  2. Check availability for your desired dates
  3. Click the "Book Now" or "Contact Host" button
  4. Confirm your booking details and payment information
  5. Receive booking confirmation and property details
Some properties allow instant booking, while others require the host to accept your request first.
What is the cancellation policy?
Cancellation policies vary depending on the accommodation:
  • Flexible: Full refund if canceled at least 24 hours before check-in
  • Moderate: Full refund if canceled at least 5 days before check-in
  • Strict: 50% refund if canceled at least 7 days before check-in
Each accommodation listing clearly displays its cancellation policy before you book. Emergency situations may be eligible for additional consideration.
Is it safe to pay through AussieStart?
Yes, our secure payment system protects both guests and hosts:
  • All payments are processed through our secure payment gateway
  • Your payment information is encrypted and never shared with hosts
  • Funds are held securely until 24 hours after check-in
  • Our guarantee protects against misrepresented properties
We strongly recommend making all payments through our platform rather than external methods for your protection.